launch
Pre-launch and launch
APQP/PPAP tracking, process validation, initial containment management and operator training.
Resident engineers
A trusted presence, on the shop floor, at every stage of the product.
We cover the full lifecycle: from pre-launch and launch, through serial production, to field support and after-sales.
Phases
A different resident for each phase.
We run a thorough study of customer needs, understanding the project from both a technical and a human perspective.
production
Serial production
Resident quality engineer during serial life: 8D management, root cause analysis, continuous improvement and end-customer coordination.
after-sales
After-sales and end-of-life
Field technical support, warranty return analysis and coordination of corrective actions up to product end-of-life.
Why Mercury
Four reasons that show up in every project.
Flexibility
Responsiveness and full flexibility to match the team to real customer load.
Team
Highly competent people, chosen on technical merit and shop-floor behavior.
Trust
Honesty is our core value: truthful information, realistic timelines and accountability.
Reporting
Information tailored to each project: reports that support decisions, not filing.
Let's talk
Tell us about the project and we'll put you through to an engineer.
No sales fluff. An honest diagnosis of where we might come in and with what team.